True Poker Policies
This section will cover several policies and tips as they evolve.
For information on rules, money and protocol, visit Playing in the Help section of this site. For information on security, random shuffling, hackers, and anti-collusion measures and policies, visit our Integrity & Security section.
Age requirements to play
By law, you must be 18 or older to play True Poker.
Please click on this link for more Terms & Conditions
Unlike real card rooms, online poker relies on a continuous internet connection. But as we all know, breaks in service can occur. Below is a summary of how True Poker deals with these issues.
Connection is lost at your end
In principle, this would be a case where the server and all other players are still connected and playing, but for one reason or another, your machine is no longer linked.
Causes: This could occur if you’re using a modem over a phone line, and someone else in your home disrupts the connection by picking up the phone; or if you’re using a cable modem, and the circuit between you and the Internet goes down; or even if your machine locks up or freezes.
What you will see: If your machine or software has frozen, animations may still continue, but no new action will take place. If, on the other hand, your connection is lost, your True Poker software will keep trying to locate the main server. After about 20 seconds the scene will darken. If you were in a game and re-connect within a set time limit, you will be pulled directly back into your seat, and if there’s still time, you’ll be prompted to act.
What the server will do: The server, in your absence, will make decisions based on your last known state. If you were in the middle of a hand, the system gives you some extra time to come back into the game. Once that time expires, you are treated as having gone all-in (unless you’ve gone all-in more than the allowable number of times, in which case your hand is folded).
Connection is lost at the server
This should never happen, but in principle it would be a case in which all players remain connected to the internet, but for one reason or another, the poker server can no longer link to anyone.
Causes: This could be due to a broken communications link between our server and the Internet. We have taken extensive precautions to prevent this scenario, but 100% reliability is not possible. Of course, the server machine running the server software could also fail.
What you will see: Your True Poker software will warn you that the connection has become questionable, and after about 20 seconds the scene will darken and display a “trying to reconnect” message. If the connection to the server is restored, you will be logged back in automatically.
What the server will do: If the server machine or software caused the server to go down unexpectedly, all player account information remains unchanged from the end of the last completed game transaction – i.e. if you were in the middle of a hand when the server was lost, nothing that took place during that hand will change your account (sometimes good news, sometimes not).
Common sense, common courtesy, and a willingness to play the game according to accepted conventions are basic requirements for participating in True Poker. We ask that you respect other members and expect the same in return.
All “Chat” at the TruePoker tables must be in English as courtesy to our players and support staff, the majority of whom are English speakers.
We monitor game and chat activity and also encourage our members to alert us to those who abuse the game or show disrespect. In these cases we intervene to resolve issues as best we can. Those who are repeatedly disrespectful or disruptive to game play will be locked out.
It is our goal to host a game that’s civil, fun, challenging and exciting. Please abide by these principles and enjoy all that’s available at True Poker.