Responsible Gaming

TruePoker understands that a relatively small number of players have the inability to control their desire to gamble and that there are people who develop problems.

There are a few signs you can look for in your own gaming experiences to ensure that you are playing for entertainment purposes and nothing more.

The Symptoms:

Have you ever:

  • Unsuccessfully attempted to reduce your gaming habits?
  • Spent more money on gaming than you originally intended?
  • Argued about gaming with family and friends?
  • Lost, then had the urge to return as soon as possible to win back your losses?
  • Felt guilty about gaming or had a severe mood swings between elation and depression?
  • Borrowed money to gamble and had difficulty with repaying?
  • Considered obtaining money illegally for gaming?
  • Sold personal belongings to obtain money for gaming?
  • Been absent from work or home due to gaming?
  • Risked or lost a relationship due to gaming?

Taking Control

If you answered, “Yes,” to any of these questions you may want to consider preventive action.

You can request to be excluded from playing at TruePoker. Simply email Support@Truepoker.ag and we will accommodate your request without hassle and with the utmost attention to privacy. Once exclusion procedures have been completed, you will irrevocably not be able to play at TruePoker. exclusion period requested.

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You may also consider installing software which blocks access to online gaming sites on your computer. GamBlock is one provider of such software.

Parental Control:

Use child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection, to block gaming sites from persons under 18 years of age and NEVER leave your password where it can be accessed by someone else.

Where To Find Help:

If you feel as though your gaming experience is going beyond recreational entertainment, please seek help. You can start by visiting the websites of the following organizations:

Gamblers Anonymous
GamCare
Council on Compulsive Gambling of New Jersey
National Council on Problem Gambling
The Canadian Foundation on Compulsive Gambling
New Zealand Gambling Problem Helpline

Anti-Collusion, Fraud Detection, and Random Card Shuffling

One poker player may have more skill than another, and in any given session one poker player might have better luck than another. But beyond those two factors, the virtual feel should never be tilted in one direction or another – all competitors deserve an even playing field.

That’s why True Poker goes above and beyond to prevent cheating and to ensure fairness of the game every time cards are dealt.

Click on the links below to advance directly to your desired section:

Anti-Collusion Fraud Detection Action Against Perpetrators Random Card Shuffling

Anti-Collusion

Collusion is a form of cheating involving two or more players at a single table putting the rest of the players at a disadvantage. This occurs when players share information about their hands, their planned actions or “dumping” chips to one another. This behavior is in complete violation of Poker Rules.

To prevent such behavior, True Poker enlisted the services of two of the leading authorities on poker, David Sklansky and Mason Malmuth, to conceive and verify all security procedures. Sklansky and Malmuth devised sophisticated real-time systems which True Poker uses to catch players attempting to cheat.

For all control and prevention system to work, its details must remain secret. Therefore, we only discuss our methods in general terms:

True Poker operates four separate detection and prevention systems.

One prevention system monitors several factors which may allow players the opportunity to share card information. When this opportunity exists between players, the system prevents them from playing at the same table.

Three other systems operate independently by tracking game events. Each system aggregates a “review factor” for each player’s game play. One system employs a transaction-based statistical analysis methodology designed by Malmuth. Another primary system was designed by Sklansky and Malmuth, based on both statistical theory and years of poker experience. This system studies patterns of play, analyzing actions at every stage of every hand.

When a player’s “review factor” rises above a certain threshold, hand histories and other data are analyzed by our security experts. Suspect players are approached by our team and questioned regarding any suspicious events. All players are given an opportunity to produce a valid explanation; however, True Poker reserves the right to remove players from the site following a thorough investigation.

Fraud Detection

Online poker fraud typically involves making a deposit by fraudulent payment methods. These events pose no threat to innocent players as the guilty parties simply use the site as a means to spend or exchange money not belonging to them.

At True Poker, we have several fraud detection systems, and are continually adding to them. Once detected, fraudulent players are permanently banned from our games.

Action Against Perpetrators

True Pokers goal has always been to offer a safe, fair environment in which to play poker. Anyone working against this goal will be dealt with using the most severe means available.

Funds in the account of any player suspected of fraud or collusion will be frozen until a resolution is reached. All information regarding a player banned for collusion will be shared with other online poker sites, gaming sites, and the relevant Government Authorities.

True Poker will honor chips held by innocent players who happen to win them from a cheat. However, we reserve the right to freeze chips held by players who collude with the fraudulent players, i.e. a credit-fraud perpetrator dumps chips to a partner or partners.

It is important to remember that as an innocent poker player looking for a safe, fun game, you too can play a role in preventing cheating. If you believe another player cheated in a hand, you are encouraged to report the hand number to the Host on duty. Remember, online cheats cannot hide the evidence; True Poker can and will review hands players report as suspicious.

Random Card Shuffling

A 52-card deck, means more than 8,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000 possible uniquely shuffled decks.

To generate all of these shuffled decks, a random-number generation algorithm must be able to yield that enormous number of unique random sequences. Most common random algorithms yield only a small fraction of the sequences necessary.

True Poker employs a random routine which generates a virtually endless number of unique sequences, far more than the number of possible unique card decks; therefore, players are guaranteed a “true” shuffle for every given hand.

It is important to note that random number algorithms are actually known as pseudo-random number generators because they are not truly random. To add true randomness to the process, we incorporate something known as “entropy” by mixing in data associated with truly random system events such as network activity, player actions, system process timings etc.

Ultimately, you can rest assured that the cards being dealt at True Poker are shuffled so that no level of outside technology can detect or predict. Compared to live poker where a skilled dealer can manipulate the deck, or a weak dealer accidentally revealing cards, the distribution of cards at True Poker is actually safer and more reliable.