Troubleshooting
Software Updates
Does your computer suffer any or all of the following symptoms when running the True Poker client: freeze-up, illegal operations, not responding. Here are a few suggestions that may help you achieve better connectivity and an interruption free service:
1) Get all the latest updates for your O/S (Operating System):
Windows Update – For Windows 95 / NT /98 /98SE /ME /2000
XP Windows Update – For Windows XP
Be sure you have the ‘Critical Updates and Service Packs’. These are the most important. You may also wish to browse through other updates under Recommended (Windows XP for Windows XP users), and Device Drivers (Driver Updates for Windows XP users). Depending on your internet connection speed, these may take anywhere from a few hours, to as little as 10 minutes to download, as well as a few reboots of your computer. Please be patient and take the time to receive all updates, this will ensure your Microsoft O/S is fully up to date, and should help your entire system and programs to run without problems, or at least far less of them.
2) Have the latest version of True Poker:
Click Here
(Select ‘run program from current location’ or Open when prompted)
If you have just downloaded True Poker, you should have the newest version already; however, it never hurts to use the above link to make sure. This will also replace any bad files that may be on your system relating to True Poker.
3) Make sure you also have the latest drivers for your video, and sound card.
These drivers are readily available on the individual vendor’s sites but can also be automatically updated via Windows. Windows Update contains a limited number of driver selections, and it is possible that your driver may not be supported.
To find out what kind of Video card you have simply follow the instructions below.
1. Go to your Control Panel
2. Proceed to the System icon
3. Once in System, depending on your operating system:
a. Windows 95/98/ME – Once in system go to:
i. Device Manager
ii. Then to Expand the Sound, Video and game controllers – you will then see your sound card type/make.
b. Windows 2000 / XP – Once in system go to:
i. Hardware / Device Manager
ii. Then to Expand the Display Adapters- you will then see your sound card type/make.
From here you should be able to locate by doing a search, the drivers for your video card on the internet, using any search engine.
To find out what kind of Sound card you have simply follow the instructions below.
1. Go to your Control Panel
2. Proceed to the System icon
3. Once in System, depending on your operating system:
a. Windows 95/98/ME – Once in system go to:
i. Device manager
ii. Then to Expand the Sound, Video and game controllers – you will then see your sound card type/make.
b. Windows 2000 / XP – Once in system go to:
i. Hardware / Device Manager
ii. Then to Expand the Display Adapters – you will then see your sound card type/make.
(In the above, the Sound card is an Avance AC97 Audio – built in sound card. Your sound card should be the first, or second in this list), if you are unsure, simply list all devices listed under Sound, Video and game controllers and email it to Support.
From here you should be able to locate (by doing a search), the drivers for your sound card on the internet. If not, please contact us at: support@truepoker.eu
