CASHING OUT YOUR WINNINGS
Cashing out at TruePoker is easy and straightforward. You can choose from the following payout options:
- This is our fastest payout option.
- Minimum payout: $50 USD
- Maximum payout: $10,000 USD
- One payout per day up to 5 per week
In order to process your payout, we require a valid Bitcoin address; please ensure you provide a new Bitcoin address for each payout you request.
Due to the fluctuation of the Bitcoin, we will try and process your payout as soon as possible.
We remind you that BitCoin is a currency that has constant fluctuations, so you might see differences in the amount sent and received due to currency conversions. Bear in mind that the rate used for the conversion will be the one available at the moment the payout is processed. Players may withdraw via Bitcoin once per day, however a player may not request another withdrawal while he/she has a Bitcoin cash out in process. In the event that a player has a cash out request pending approval, they must wait until that transaction has been approved before submitting another Bitcoin withdrawal request.
If at any time your payout is being processed and you would like to cancel it due to fluctuations, please alert us via phone at 1-877-314-4195 so we can try to stop the transaction.
2. E-wallet / online money transfer service
- If you used an online money transfer service to deposit funds, we will send your payout directly back to your online transfer service account
- Minimum payout is $50
- Minimum check payout is $100
- Maximum check payout is $2995
- Maximum 1 check payout per week
- We will send 1 free check cashout via regular mail once every 30 day period
- The stop payment fee for lost or stolen checks is $250
- All other checks requested within that 30 day period will be sent via courier regardless of the amount and will cost $65
- Deposit checks as soon as they are received and avoid check cashing stores
4. Money transfer for pick-up
- For more information about this method please contact our Customer Service representative via Live Chat.
*Under normal circumstances, payouts are processed the day after they are requested, however all payouts are subject to review, and may take up to 15 business days to process.
**You are welcome to one cash out per week with one of the methods available in the cashier.
If you have questions about payouts, please contact the cash out department by phone or chat during business hours, Monday to Friday, from 7am to 7pm central time, or e-mail: [email protected].